As a daycare owner, and a parent himself, Wayne Preno understands
that there are occasions when you may not agree with a course of action
or how the service provider handled an issue. That is absolutely normal
and to be expected, as individuals we cannot always be in agreement.
The most important thing for everyone concerned to focus on is obtaining swift resolution and agreement to the satisfaction of all involved. If you as a parent have a concern or are unhappy about something, raise it quickly to make sure it is addressed and resolved as rapidly as possible. It will not be helpful to you, the staff and most importantly your child, to stew and delay over something.
Be clear on what your concern is, and what you feel needs to be done to resolve it, then make arrangements to speak with the appropriate member of staff. Your daycare provider’s policy will outline the agreed procedure, so do familiarize yourself with that too. Always be courteous, polite and constructive in your communications, whether in person, over the phone or in correspondence.
Wayne and the staff at his own Bright and Early Daycare and Preschool in Pennsylvania, fully understand that any concern relating to our children can be emotive. We all want to set good examples for our children, and those in our care. For them to see you work together with other adults handle a difficult or conflict situation well, can be a very positive learning experience.
Wayne Preno has an open door policy at his own daycare and preschool services to ensure that parents feel they can always discuss any concerns or issues relating to their children.
The most important thing for everyone concerned to focus on is obtaining swift resolution and agreement to the satisfaction of all involved. If you as a parent have a concern or are unhappy about something, raise it quickly to make sure it is addressed and resolved as rapidly as possible. It will not be helpful to you, the staff and most importantly your child, to stew and delay over something.
Be clear on what your concern is, and what you feel needs to be done to resolve it, then make arrangements to speak with the appropriate member of staff. Your daycare provider’s policy will outline the agreed procedure, so do familiarize yourself with that too. Always be courteous, polite and constructive in your communications, whether in person, over the phone or in correspondence.
Wayne and the staff at his own Bright and Early Daycare and Preschool in Pennsylvania, fully understand that any concern relating to our children can be emotive. We all want to set good examples for our children, and those in our care. For them to see you work together with other adults handle a difficult or conflict situation well, can be a very positive learning experience.
Wayne Preno has an open door policy at his own daycare and preschool services to ensure that parents feel they can always discuss any concerns or issues relating to their children.
